Changes to Website:

I have decided to make some changes to the links at the top of the 21TV website as I think that changing the title of the page from 'About' to 'FAQ' would be more appropriate. When I started to create the 'About' page, I thought that looking on other websites for a guidline as to what their page entailed, I noticed that the majority of them had 'FAQ' pages rather than pages about the television channel.

I looked into FAQ pages of some of the websites that Eleanor and I researched to begin with including Channel 4, which is the first channel that I am looking at:

This is Channel 4's FAQ page; it gives each question its own linked page with a detailed answer, which is extremely useful.

I think that creating a page full of questions that the audience may need an answer to or may find very helpful and it may cause the website to be more assessible.

 

When creating an FAQ page for 21TV, I think that it will good to interact with our audience, especially our target audience I think that it would be helpful to allow them to ask some questions that will be included in the Frequently Asked Questions page to show engagement between the channel and the audience.

 

I would like to include questions about the channels name and the shows that are on 21TV, as I think these are some of the key things that people will be intruiged to know.  To get more of an insight into the types of questions included in current FAQ pages, I am going to look closer at those on the Channel 4 website.

When clicking on a link for a question, the Channel 4 website takes you to a page with a fairly detailed answer that should enlighten and answer the question, as in the example to the left. There is also an option to 'Contact Us' if you do not get the answer that you are looking for which helps a lot in recieving exactly what the individual would like as far as the question is concerned.

After scrolling through answers to multiple questions on the Channel 4 FAQ page, it is clear to see that there is always a way to find a thorough answer to the question asked.

Although I have not looked into too much detail as initially planned, I feel as though I now know enough about FAQ pages to begin creating and constructing questions for the 21TV FAQ page.